IT Account Manager - Newcastle
Job description
Account Manager - Managed Service Provider (MSP)
?? Newcastle | Hybrid Working | £35,000-£45,000 DOE + £25k-£30k OTE (uncapped, Year 1) and rising annually
About the Role
We're an established Newcastle-based MSP looking for an experienced Account Manager to grow and manage a portfolio of existing client accounts. This is a relationship-first, revenue-driving role, not cold-calling new business, but expanding and protecting what we've already won.
What You'll Do
Own a book of existing MSP client accounts, acting as their primary commercial point of contactIdentify upsell and cross-sell opportunities across our managed services, cloud, security, and infrastructure offeringsBuild long-term, trusted relationships with client stakeholders (IT Managers, Ops Directors, business owners)Conduct regular account reviews, renewals, and contract negotiationsWork closely with technical and delivery teams to ensure client satisfaction and retentionHit and exceed revenue growth targets across your portfolioWhat We're Looking For
Proven account management experience within an MSP, IT reseller, or technology services environmentStrong commercial acumen, comfortable owning revenue targets and having pricing/contract conversationsExcellent relationship-building and communication skillsUnderstanding of core MSP services (managed IT, cloud, cybersecurity, connectivity)Self-motivated, organised, and able to manage a varied portfolio independentlyWhat's On Offer
Base salary £35,000-£45,000 (dependent on experience)£25,000-£30,000 OTE in Year 1, with commission structure increasing year on yearUncapped commissionHybrid workingA genuine career path within a growing MSPReady to take ownership of a strong client portfolio and be rewarded for growing it? Apply now.