Customer Service Representative (Entry Level)
Job description
A People-Focused Career Starts With One Conversation
Like talking to people? Good at staying calm, finding answers and making customers feel valued?
We’re expanding our London team and looking for a Customer Service Representative who wants more than a short-term job — someone ready to build confidence, develop professional skills and grow with a supportive team.
This is a customer-facing role, so you’ll be communicating directly with customers and helping turn questions into positive experiences.
No previous experience is required. Full training and ongoing coaching are provided.
Your Impact From Day One
You’ll be trusted to make every customer interaction count:
Speak with customers and understand their needs
Respond to enquiries and provide clear information
Find practical solutions to customer questions
Build professional, positive relationships
Support customer engagement and retention
Follow up on requests when required
Work with colleagues to resolve issues
Keep customer information accurate
Contribute to team service and performance goals
Continue developing your communication and problem-solving skills
What We Look For
We’re hiring for potential — not just previous experience.
You could be a great match if you:
Enjoy meeting and helping people
Communicate clearly and confidently
Are approachable, patient and professional
Stay positive when situations become busy
Take ownership and follow through
Learn quickly and respond well to feedback
Work well independently and within a team
Have experience in customer service, retail, hospitality or sales — beneficial, not essential
Build Skills. Build Confidence. Build Your Future.
This is a genuine entry-level opportunity for freshers, graduates and career starters.
You’ll receive practical development in customer experience, communication, problem-solving and relationship management, with opportunities to progress as your skills and responsibilities grow.
Potential progression:
Customer Service Representative → Senior Representative → Team Leader → Assistant Manager → Management
Progression will depend on performance, capability, development and business requirements.
What You'll Receive
Competitive base salary plus performance-based bonuses
Full training and ongoing coaching
Clear career progression opportunities
Leadership development and mentoring
Recognition and performance incentives
Team networking and social opportunities
National and international travel opportunities
Supportive, collaborative and inclusive workplace
Why This Could Be Your Opportunity
Your first customer service role can become the foundation for a much bigger career.
Build skills that can transfer into customer experience, sales, account management, business development and leadership while working alongside a team that values development.
Ready to Start?
Bring your communication skills. Bring your ambition. We’ll help you build the experience.
Urgent hiring: applications are being reviewed promptly, with shortlisted candidates expected to hear back within 2–4 days, subject to application volume.
Apply today for the Customer Service Representative position in London.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are based on skills, qualifications and business needs.
Pay: £14.00-£17.00 per hour
Benefits:
Casual dress
Free parking
Gym membership
On-site parking
Application question(s):
Are you comfortable communicating directly with customers, and representing the company professionally?
Work authorisation:
United Kingdom (required)
Work Location: In person